New support ticket system

Hey everyone!

On Thursday the moderation team changed the way it deals with in-game support requests through the launch of an all-new in-game support ticket system.

Until now, your /support requests were posted to a hidden support chat channel which moderators used to respond to cases. This approach had many shortcomings and we felt it was high time for a brand new system which would solve many of these problems. That’s where Tich stepped in to develop a whole new system to do that job.

From now on, your in-game support requests will open up special ‘tickets’ – each with their own reference number – which stay open even if you have to log off. You can check on their progress by looking in the new Support tab which will show up next to your Event tab.

These tickets show information on the status of your support request. This includes information concerning if and when your ticket has been taken by a moderator, which moderator has taken it, any notes posted by that moderator, whether your ticket is on hold, been forwarded to a higher level moderator / developer, or has been resolved. You are also able to add further information yourself to the ticket in the form of notes when required.

Note however that tickets stay on the server on which they were made, so you would have to go back to that server to check on the status of a ticket or add new information.

You are now given the opportunity to provide survey-style feedback once your support ticket has been resolved. We will then use this information to improve our service in the future.

We hope you’ll join us in thanking Tich for her coding efforts and the many others who have helped to test and iron out this new system.

We as a team are confident this will mark a welcome and much sought after improvement to the way we handle support requests, which means much better service for the Wurm community.

Happy Wurming!

A few custom kingdom changes

  • Since custom kingdoms are meant to be a community feature and not a way to gain extra powers, the requirements to form one has been increased again to 40 players.
  • For the same reason, custom kingdoms may no longer create new alliances. Existing kingdom alliances can remain though.
  • The cost and time for casting wall spells have been tweaked upwards (to 400 karma)
  • We are now using a new support ticket system
  • The friend list has been updated in order to reduce the strain on the login server

Money Distribution!

  • We have greatly improved the way money is distributed in Wurm by making it possible to sell low value items to traders and tokens by selecting the item, right-clicking the trader (or token) and selecting sell. You will receive up to 10 iron coins per item like this and may currently earn up to 5 copper coins per hour. You can find a more elaborate description of the system in City Hall at http://forum.wurmonline.com
  • Hate path tiles have been bugfixed
  • When joining a custom kingdom, village alliances are now broken. If you were the head of an alliance the alliance is disbanded.
  • You can now right-click rock shards and select Discard to get rid of them immediately.
  • You can bind SELL in the client console. It will work both for selling and discarding.
  • Mycelium now spreads properly to bush tiles

R1508

——2013-09-17——-

  • Crocodile model.
  • Calf model.
  • Some  missing models added:
  • Reed plants and pile.
  • Ink sac.
  • Unfinished catapult.
  • Papyrus sheet.
  • Reed pen.
  • Glimmersteel, Adamantine ore, lumps and piles.
  • Pottery brick and pile.
  • Wooden shingles and pile.
  • Clay and pottery shingles and piles.
  • Cloth armor pieces and piles.
  • Dragon scale armor pieces and piles.
  • Drake armor pieces and piles.
  • Fix for better transparency on Tree and Bush textures.

 

Newbie buffs

  • Newbies now receive a few buffs the first 24 hours, making it easier to survive in different ways.
  • A bug with mission generation on Valrei was fixed. When there was an enemy in the target hex no mission was generated.
  • Champions will no longer be able to change kingdom under most circumstances.

Current Focus & Dev Diary #3

If you have not already seen it, watch the Video Developer Diary introducing the subject.

We are currently focusing on the first 5 hours of Gameplay. We need to do a lot more in order to make it easier to get into the game and we have decided that this is a good time to do that.

Plenty of new features in development aiming at giving a better gaming experience to New and Old players alike.

You can read all about it and discuss the updates in this Forum Post.

Sincerely
/The Wurm Online Team